Lasting Impressions

Maya Mattar

Maya Mattar is a people development professional based in Dubai, UAE. She is highly passionate about helping individuals and organisations in the service industry serve themselves first so they can serve others better.

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Synopsis

Innovative technologies, personal experiences or stories, world circumstances, customer’s needs…all might vary according to different industries and over time. However, especially now more than ever, as we step into a new era, creating the best possible service experience for every customer we interact with, is becoming a bigger challenge. Reaching a state of excellence, should always remain the foundation and the reason behind what every service provider do day in and day out. If you are in the service industry, or at the service of others in any capacity, whether you are an individual or an organisation, and you aspire to deliver and sustain service excellence, then this book is for you. All that Maya has learned through her academic journey and professional career in the service industry, is distilled in this book, including frameworks, tools, techniques, case studies and real life examples.

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Meet the Author

About Maya

Maya Mattar is a people development professional based in Dubai, UAE.

She is highly passionate about helping individuals and organisations in the service industry serve themselves first so they can serve others better. Being at the service of others is a privilege, and she considers herself fortunate to have had the opportunity to touch the professional and personal lives of more than 10,000 people, over the last 17 years of her international presence in the Middle East, the Gulf, and Southeast Asia. Her life purpose and mission is to help individuals and teams in the service industry “change their doing by changing their viewing” through a broad variety of development interventions.

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Maya Mattar

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