Kind of Person

Nicole Block

Nicole Block

Nicole Block has more than three decades of experience in customer experience and currently oversees more than 1600 direct reports in customer service.

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Date Published

2 January 2023

ISBN

978-1-7612406-6-9

Synopsis

Customer service is more than a job, it’s a Calling. Those who excel in customer service are dedicated to elevating the experience of others in their pursuit of excellence in their own vocation. Kind of Person is a celebration of these unsung heroes in every service industry. Providing a collection of strategies, paradigms, and leadership principles, this book helps all of those whose lives are enriched by curating memories for their customers.

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Meet the Author

About Nicole

Nicole Block has more than three decades of experience in customer experience, spanning three continents, including 20+ years in the airline industry.

She received a full scholarship to complete her MBA through the prestigious Edinburgh Business School, and currently oversees more than 1600 direct reports in customer service. Her innovations have been transformative in the organizations in which she has served, and produced impactful and measurable improvements in customer loyalty, employee engagement, and discretionary effort.

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